At IKKAA SUITS, we strive to deliver premium-quality ethnic wear and a smooth shopping experience. Please read the following policy carefully to understand how returns, refunds, and exchanges are handled.
By placing an order on www.ikkaasuits.com, you agree to the terms outlined below.
1. RETURN & EXCHANGE ELIGIBILITY
Returns or exchanges are accepted only in the following cases:
- The product received is damaged or defective
- The product received is incorrect (wrong item delivered)
- The product is missing from the order
To be eligible:
- The issue must be reported within 48 hours of delivery
- The product must be unused, unwashed, and unworn
- All original tags, packaging, and invoice must be intact
2. NON-RETURNABLE / NON-EXCHANGEABLE ITEMS
The following are not eligible for return, refund, or exchange:
- Size or fit issues
- Slight color, print, or texture variations (due to lighting, photography, or screen resolution)
- Products purchased during sale, discount, or promotional offers
- Customized, altered, or made-to-order items
- Orders with incorrect details provided by the customer
3. HOW TO REQUEST A RETURN / EXCHANGE / REFUND
To initiate a request, please email us at:
Within 48 hours of delivery, along with:
- Order ID
- Clear images or video showing the issue
Our team will review your request within 3–5 business days.
4. EXCHANGE PROCESS
- If your exchange request is approved, we will guide you through the next steps.
- Exchanges are subject to product availability.
- If the requested exchange item is unavailable, a refund or store credit may be offered at our discretion.
5. REFUND PROCESS
- Approved refunds will be processed to the original payment method used at checkout.
- Refunds are initiated within 5–7 business days after approval.
- The time taken for the amount to reflect depends on the bank or payment gateway.
IKKAA SUITS is not responsible for delays caused by third-party payment providers.
6. SHIPPING CHARGES
- Shipping charges (if any) are non-refundable
- In cases of damaged or incorrect items, return shipping will be managed as per our instructions
7. ORDER CANCELLATION
- Orders once dispatched cannot be cancelled
- Cancellation requests are accepted only if the order has not yet been processed or shipped
- Approved cancellations will be refunded as per the Refund Policy
8. RIGHT TO REFUSE
IKKAA SUITS reserves the right to:
- Reject requests that do not meet the eligibility criteria
- Request additional proof before approval
- Modify this policy at any time without prior notice
9. CONTACT INFORMATION
For any return, refund, or exchange-related queries, please contact: